Orders
Place your order through our online shop. For product or ordering assistance, contact contact@kerashop.ro.
Delivery
Enter your delivery country and address at checkout to see the shipping services and delivery charges available for your order. Availability depends on your destination and the products in your basket. The delivery charge is included in the order total before you place your order.
For eligible European destinations, the free-delivery threshold is EUR 300 (RON 1,530 at the store exchange rate of EUR 1 = RON 5.10). The applicable shipping method and eligibility are shown at checkout.
Prices and currencies
Product prices are maintained in EUR excluding VAT. Customer-facing prices include VAT according to the store’s applicable tax settings. RON prices are calculated using the store exchange rate of EUR 1 = RON 5.10.
Payment
The payment methods available for your order are displayed at checkout. If you choose bank transfer, follow the bank details and payment instructions provided with your order confirmation.
Delivery enquiries
For an estimated delivery date or help with an existing order, email contact@kerashop.ro and include your order number.
